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Shipping & Returns

Shipping Policy

Our Shipping Policy:

1. Order Processing: Once your order is placed, we aim to process and pack it within 2 business days.

2. Shipping Methods: We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders.

3. Shipping Costs: Shipping fees are calculated based on your location and the weight of the package. The total shipping cost will be displayed at checkout.

4. Estimated Delivery Time: Delivery times may vary depending on your location. Estimated delivery times will be provided during the checkout process Minimum time to deliver 5 to  10 days.

5. Tracking: Once your order is shipped, we will provide you with a tracking number. You can track the progress of your shipment on our website or through the carrier's website.

6. International Shipping: We offer international shipping to select destinations. Please note that customs fees, taxes, or duties imposed by the destination country are the responsibility of the customer.

7. Shipping Issues: In the rare event of shipping delays or issues, please contact our customer service team. We will work diligently to resolve any problems and provide you with updates on your shipment.

8. Order Changes: Once an order is placed, changes to shipping address or order contents may not be possible. Please review your order carefully before submitting it.

9. Shipping Restrictions: Certain items may have specific shipping restrictions due to legal or logistical reasons. We will notify you if any such restrictions apply to your order.

If you have any further questions or need assistance regarding our Shipping Policy, please contact our customer service team.

Return & Exchange Policy


Last Revised: 2023-12-28 

At Muske Foods ("Company"), we highly value our clients. This Refund Policy outlines how we handle refunds for goods purchased on our website, ("Website"). References to "You," "Your," and "Yours" pertain to the entity, person, or organization using our Website. When the Policy mentions "we," "us," and "our," it refers to the Company, including its subsidiaries and affiliates. The term "goods" encompasses any product or item acquired on our Website.

This Refund Policy is governed by our Terms of Services. For inquiries or refund and return requests, please contact us via email at, phone at 9908594661, or other provided contacts.

Right to Return:

You have the right, without providing a reason, to return unused and undamaged goods within 3 days of delivery. This right does not apply to legal persons (e.g., companies, entrepreneurs). This policy does not limit your statutory rights for withdrawal or rights related to incorrect, damaged, or defective goods.

Standard Returns:

- Goods to be returned must be in original, unopened packaging 
- Initiate your refund request within 3 days of item delivery.
- Contact our Support team to commence the return and refund process.
- Return shipping costs are your responsibility.
- Return the product in its original packaging, including all complete parts. Incomplete returns will not be accepted.
- Once received and checked, refunds will be processed by the original payment method, taking up to 10 days to credit, depending on your financial institution.
- We reserve the right to suspend the refund until goods are received and inspected.
- Failure to meet return policy deadlines will result in the inability to offer a refund.

Defective Goods:

- In cases of defective, damaged, or incorrect goods, provide evidence such as photos or videos or return the item to be eligible for a refund.
- Contact us at within 3 days of delivery, providing detailed information.
  - Proof of purchase
  - Order number
  - Product name
  - Information about the defect, failure, or missing part
  - Defect evidence (e.g., photos or videos).
- Clearly indicate your desired resolution: replacement of defective goods or a refund.
- If return is required, you are responsible for return shipping costs.
- Return goods in original packaging, including instructions and/or warranty card if provided.

We appreciate your understanding and cooperation with our Refund Policy to ensure a satisfactory shopping experience at Muske Foods.

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